Help & Support

Getting Started

Welcome to Alarm.Love! Whether you're looking to post your first encounter or search for someone special, we're here to help.

Creating an Account

Start by registering with a valid email address. We'll send you a verification link to confirm your email. Once verified, you can log in and start using Alarm.Love to reconnect with people you've met.

Posting an Encounter

Click on "Post Encounter" to describe someone you've met. Include details like:

  • Where and when you met them
  • What they looked like (hair color, clothing, distinctive features)
  • What made them memorable
  • Any other relevant context

The more details you provide, the better chance someone will recognize themselves or know the person you're looking for.

Searching for Encounters

Browse encounters posted by other users. You can search by location, date, or keywords. If you recognize someone or think you might know them, you can reach out and start a conversation.

Account Settings

You can update your profile information, change your password, and manage your privacy settings from your profile page. Your personal information is always private unless you choose to share it.

Safety & Privacy

Your privacy is our top priority. We never share your personal information without your consent. When posting encounters, you control what information is visible to other users. You can always edit or delete your posts at any time.

Reporting Issues

If you encounter inappropriate content or behavior, please use the report button on the post or message. Our team reviews all reports and takes action to keep our community safe and respectful.

Troubleshooting

Can't Log In?

If you've forgotten your password, click "Forgot Password" on the login page. We'll send you a link to reset your password. If you're still having trouble, make sure you're using the correct email address associated with your account.

Email Not Received?

Check your spam folder first. If you still can't find the email, try requesting a new verification link from your account settings. Sometimes emails can take a few minutes to arrive.

App Not Loading?

Try refreshing the page or clearing your browser cache. If you're still experiencing issues, make sure you're using a modern web browser and that JavaScript is enabled.

Deleting Your Account

You can delete your account anytime from your profile settings. When you delete your account, all your encounters and messages will be permanently removed. This action cannot be undone.

Contact Support

If you have questions or issues not covered here, please reach out to our support team. We're here to help and usually respond within 24 hours.

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